The Service Desk Portal is a centralised platform where you can raise support queries and monitor the progress of any queries you have submitted.
How to register to the Service Desk Portal
There are two ways to access the portal: self-registration and registration via invitation.
1. Self-Register
- Navigate to the Service Desk Portal.
- Select 'Create an account'.
- Follow the on-screen prompts to complete your registration.
2. Register via Invitation
- PeopleTray will send you a Registration Invitation to join the Service Desk Portal.
- An email notification will be sent to your chosen email address.
- Click the 'sign-up link' in the email.
- Follow the prompts to complete the registration process.
How to lodge a support query via the Service Desk Portal
- Navigate to the Service Desk Portal.
- Log in using your username and password.
- Once successfully logged in, you will be directed to the Service Desk Portal Home Page.
- Select the 'PeopleTray Support Portal'.
- Click the 'PeopleTray Support' link.
- Choose the option that best matches your query.
- Complete the mandatory fields in the form.
- Click the 'Send' button to submit your support query.
Steps |
Print Screen |
| PeopleTray Support Portal Home Page | |
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Complete mandatory fields |
How to view your submitted support queries
- Navigate to the Service Desk Portal.
- Log in using your username and password.
- Once successfully logged in, you will be directed to the Service Desk Portal Home Page.
- Select the 'Requests'.
- Observe the queries that you have submitted
- If you're a registered System Administrator, you can also view queries submitted by other users within your organisation.