Win/loss analysis is crucial for businesses aiming to understand their competitive landscape and optimise processes across sales, marketing, product management, and more. In CRMTray, you can assign a Win/Loss reason to an Opportunity, but these reasons must first be configured for selection.
How to Add a Win Loss Reason:
- Log in as a System Administrator or Administrator.
- Navigate to Settings > CRMTray Settings > Company Settings > Win Loss Reasons.
- Click the 'New' button.
- Complete the mandatory fields.
- Click Create.