The effectiveness of the mobile app is reliant on two things:
- The device that is being used
- The signal strength of the network
To improve the Mobile App effectiveness, the user can ensure the following:
- Ensure that the cellular data is on: If you’re travelling, then switch to data roaming
- Reduce the amount of apps on your phone: The more apps you install, the less coverage you may experience
- Free apps: Free games such as ‘Angry Birds’ are filled with advertisements that eat your bandwidth and can contribute to poor coverage on your phone.
- Open apps: It is a good idea to close all open apps when not in use. Even if you are not using an app, it will still send and receive signals to the network.
- Identify the closest cell tower from wherever you are located: Open Signal is an app which can be downloaded to your device which can give you an indication where the best place is to send your data especially when you’re out in the field.
When there is a problem synching with the PeopleTray Mobile App try the following:
- Close the app and reopen it: The first and easiest method to fix the phone app not working on any mobile device is to close the app from the recent menu and re-launching it.
- Restart your phone: Once the device is rebooted try opening the phone app and see if it’s working
- Check app permissions: App permissions are another important aspect that helps running any app at its best
- Clear the app’s cache: The cache is the temporary files of an app stored on your device
- Check for software updates:
- Hold the cell phone properly so that Its antenna is not blocked in any way: All smartphones now days have internal antennas so blocking the antenna could reduce signal. Hold the phone in an upright position so that the antenna is not blocked in any way. If bad cell phone signal reception persists, hold it or basically lift it from bottom using the tips of your five fingers (like a butler would carry a tray on one hand)