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  1. PeopleTray
  2. FAQs and Troubleshooting Tips
  3. General

General

  • Mobile App Troubleshooting
  • Clearing the browser cache
  • I have forgotten my username/password how do I retrieve both?
  • How do I add a new person? What is the default security of a newly added person?
  • Update a user's Username
  • What is an enhancement request
  • My pre-start checklist is displaying the incorrect equipment list
  • Why did I receive this notification from PeopleTray?
  • How do I see all the submitted checklists\reports\events?
  • I’m on the mobile app, how do I know if my checklist has been submitted?
  • What are the offline/online capabilities of the mobile app?
  • A new checklist has been added but I cannot see it on the mobile app
  • I have passed a checkpoint on my journey what do I need to do to update my journey plan
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